Tablevibe and QR Code Generator are now partnering to make touchless, pandemic-proof customer interactions available to >2 million hospitality professionals worldwide.
Restaurants which succeeded during the COVID-19 pandemic found creative ways to keep their businesses afloat. Most completely overhauled their operations to facilitate deliveries, while some even turned the crisis into an opportunity to digitise all customer interactions.
This fuelled adoption of QR-codes throughout the Food & Beverage industry. Tablevibe and QR Code Generator are now partnering to make touchless, pandemic-proof customer interactions available to >2 million hospitality professionals worldwide. Let’s take a closer look.
Enabling contactless ordering
Menus are at the heart of a customers’ first interaction with a restaurant. Nearly two thirds of customers say hardcopy menus feel unsafe as restaurants reopen. Disposable menu are environmentally unfriendly, so restaurateurs use QR code Generator to let customers order menu items from their smartphones. “There is no need to download anything (…) this is a real consumer win” said Robert Byrne from Technomic.
Accepting wireless payments
Second, guests expect payments to be accepted without any physical contact between them and restaurant staff. While legacy vendors pioneered touchless card payments, digital wallets like Venmo, PayPal and Shopback further accelerated demand for wireless purchases. Comprehensive QR-codes from QR code Generator often serve as an entry point into such payment experiences.
Touch-free customer insights
Before or after the payment, restaurants have the opportunity to capture in-the-moment customer feedback. Satisfied customers spend 3X more over time, but few share honest feedback directly with service staff. Tablevibe uses a rewarded, touch-free survey to capture actionable customer feedback. This grows response rates up to 26X versus traditional surveys.
Digitising customer (re-)engagement
With more than 90% of people reading online reviews, Google and Tripadvisor are the dominant (re-)marketing channel of any modern restaurant. Tablevibe boosts ratings by encouraging delighted customers to share their feedback directly on Google. Guests also receive a digital coupon from Tablevibe which accelerates customer loyalty.
With Tablevibe and QR Code generator, touchless solutions across the customer lifecycle are now even more accessible. We encourage any F&B professional who could benefit from these solutions to create a free QR Code Generator and/or a free Tablevibe account today!