Terms & Conditions

1- These terms

1.1. These terms of use govern your use and access to our services, including our website(s), our application(s), our application programming interfaces (APIs), our notifications and any information or content appearing therein (collectively our “Platform”).
1.2. By using our Platform, you agree to these terms regardless of whether you are paying user or a non-paying visitor. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
1.3. You should also read our Privacy Policy which sets out how we collect and use your personal information.

2- About us and how to contact us

2.1. We are Tablevibe Pte. Ltd., a company registered in Singapore, trading as Tablevibe. Our Unique Identity Number is 201933039R and our registered office is at 20A Tanjong Pagar Road, Singapore 088443.
2.2. For any questions or problems relating to our Platform, our products or services, or these terms, you can contact us by emailing us at hello@tablevibe.co or writing to us at 20A Tanjong Pagar Road, Singapore 088443.
2.3. We are the data controller in relation to our Platform and are responsible for your personal data. Please refer to our Privacy Policy which is available at https://www.tablevibe.co/terms for information about what personal data we collect and what we do with it.
2.4. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us. When we use the words "writing" or "written" in these terms, this includes emails.
2.5. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
2.6. When we use the words "writing" or "written" in these terms, this includes emails.

3- Changes of terms

3.1. We may amend these terms from time to time by posting the updated terms on our Platform. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised policy.

4- Availability of our services

4.1. We are constantly changing and improving our Platform and the products or services we provide. We may from time to time change or discontinue any of the products or services we offer, or add or remove functionalities or features, and we may suspend or stop certain products, services, functionalities or features altogether.
4.2. We reserve the right to limit your use of our Platform and the services we provide, including the right to restrict, suspend or terminate your account if we believe you are in breach of these terms or are misusing our Platform or any services we provide.
4.3. We try our best to ensure that our Platform is always available, but we do not guarantee that the operation of or access to our Platform will be uninterrupted or continuous. Our Platform may be interrupted for maintenance, repairs, upgrades, network or equipment failures.
4.4. You are responsible for configuring your information technology, computer programmes and platform or system in order to access our Platform. We do not guarantee that our Platform will be free from bugs.

5- Your account and password

5.1. In registering for an account on our Platform, you must provide truthful, accurate and up-to-date information about yourself. You should choose a strong and secure password. You must keep your password secure and confidential.
5.2. We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you are in breach of these terms.
5.3. You agree to follow our Acceptable Use Policy, which is set out at the end of these terms.
5.4. You are responsible for all actions or activities that happen by, through or under your account, unless you report misuse.

6- Use of the platform

6.1. You must comply with the Acceptable Use Policy and all applicable laws and regulatory requirements, including privacy laws and intellectual property laws in using or accessing the Platform.
6.2. In particular, the personal details of other users which are visible on our platform should only be used to act upon the specific feedback the user(s) provided to you. You should not send unsolicited communications, promotions, advertisements, or spam to any other users of our Platform.
6.3. We give you a personal, worldwide, royalty-free, non-assignable, non-transferrable, non-sublicensable, non-exclusive and revocable licence to access and use our Platform, including any software or application as part of the services we offer. This licence is for the sole purpose of enabling you to use and enjoy the benefit of our Platform as provided by us and in the manner as permitted by these terms.
6.4. This licence to use our Platform will terminate if you do not comply with these terms or other additional terms or conditions imposed by us from time to time.
6.5. You must not copy, modify, distribute, sell, lease, loan or trade any access to the Platform or any data or information on it.

7- Our rights

7.1. All intellectual property rights subsisting in the Platform or the products or services we provide belong to us or have been lawfully licensed to us. All rights under applicable laws are hereby reserved. You must not upload, post, publish, reproduce, transmit or distribute any content or component of our Platform in any way, or create any derivative works with respect to any such content or component.
7.2. We may (at our discretion but are not obliged to) review content or information submitted or posted by users on our Platform. We reserve the right to remove any content which we consider as offensive, harmful, deceptive, discriminatory, defamatory or otherwise inappropriate or misleading, or content that we believe may be infringing the rights of third parties. We do not endorse or support any views expressed by any users on our Platform.
7.3. Our name “Tablevibe” and our marks and logos are our trademarks (be it registered or unregistered) and may not be used without our express prior written consent.

8- Integrations

8.1. We may integrate with third-party software to provide a full suite of functionalities to our users. We are not responsible for any issues or loss arising from the use of any third-party software. Your access and use of the third-party software is governed by the terms of service or user agreements of that software.

9- Feedback

9.1. We value and welcome feedback on our Platform. You agree that we are free to use, disclose, adopt and/or modify any feedback and any information (including any ideas, concepts, proposals, suggestions or comments) provided by you to use in connection with our Platform or any products or services we offer, without any payment to you.
9.2. You hereby waive and agree to waive any rights to claim for any fees, royalties, charges or other payments in relation to our use, disclosure, adoption and/or modification of any of your feedback.

10- Limitation on liabilities

10.1. Some countries or jurisdictions may not allow disclaimers in this clause, in which case these disclaimers will not apply to you.
10.2. To the fullest extent permitted by law, we (including our holding company(ies), subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners and licensors (collectively, “Our Entities”)) expressly limit our liabilities in connection with or arising out of the provision of the Platform as follows:
1. we provide the Platform and any products or services we offer on an “as is” and “as available” basis, and your access to or use of our Platform is at your own risk;
2. we give no assurance, representation or warranty of any kind (whether express or implied) about the Platform and any products or services we provide;
3. we do not guarantee that the information or content you find on the Platform is always accurate, truthful, complete and up-to-date;
4. we expressly disclaim all warranties and representations (for example, warranties of merchantability, fitness for a particular purpose, and non-infringement);
5. we are not responsible for any delay or disruption in our Platform or any defect, viruses, bugs or errors; and
6. we are not responsible for the conduct of or any content or information submitted or posted by any user of the Platform (whether online or offline).
10.3. To the fullest extent permitted by law, Our Entities are not liable to you or others for:
1. any indirect, incidental, special, exemplary, consequential or punitive damages; or
2. any loss of data, business, opportunities, reputation, profits or revenues,
3. relating to the use of our Platform or any products or services we offer.
10.4. We do not exclude or limit our liability to you where it would be illegal to do so. This includes any of our liability for fraud or fraudulent misrepresentation in operating the Platform or providing the products or services we offer.
10.5. If you are using the Platform as a consumer, in some countries or jurisdictions you may have certain legal rights as a consumer. In such cases, nothing in these terms limit your legal rights as a consumer that may not be waived by contract.
10.6. Other than the types of liabilities that we cannot limit by law, the liabilities of Our Entities to you (on aggregate) are limited to the amount you have paid us (if any) for the use of our Platform or for any products or services we offer over the last twelve (12) months.

11- Your representation

11.1. Our Platform is not intended for and may not be used by minors. By using our Platform, you represent that you are an adult and that you are able to legally enter into contractual agreements.
11.2. If you are using the Platform on behalf of an entity, by using the Platform you represent that you have the necessary rights and authority to agree to these terms (and our Privacy Policy, Acceptable Use Policy and other documents referred to herein) on behalf of that entity.

12- Indemnity

12.1. You agree to indemnify and hold Our Entities harmless from and against all liabilities, damages, claims, costs (including legal fees and costs), and expenses in connection with or arising from (i) your breach of these terms, (ii) your use of our Platform and/or (iii) any misrepresentation made by you.
12.2. You also agree to fully cooperate with us in the defence or settlement of any claim in relation to or arising out of our Platform or these terms.

13- Termination

13.1. These terms will continue to apply until terminated by either you or us as follows.
13.2. You may stop using the Platform any time by deactivating your account.
13.3. We reserve the right to suspend or terminate your access to our Platform, if we reasonably believe:
1. you are in serious or repeated breach of these terms (including a prolonged failure to settle any payment);
2. you are using the Platform in a manner that would cause a real risk of harm or loss to us, other users, or the public;
3. we are requested to do so by government or regulatory authorities or as required under applicable laws, regulations or legal processes; or
4. our provision of the Platform to you is no longer possible or commercially viable.
5. In any of the above cases, we will try to (but we are not obliged to) notify you via the email address associated with your account or at the next time you attempt to access your account, unless we are prohibited from notifying you by law.
13.4. Upon termination of your access, these terms will also terminate except for Clauses 11 to 18.
13.5. Where we consider necessary or appropriate, we will report any breach of these terms (or the Acceptable Use Policy) to law enforcement authorities and we will cooperate with such authorities by disclosing your identity and providing any information about you within our systems to them.

14- Entire agreement

14.1. These terms constitute the entire agreement between any user and us in relation to the use of or any transactions on the Platform. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between any user and us, whether written or oral, in relation to the use of or any transactions on the Platform.
14.2. You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

15- Other important terms

15.1. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer.
15.2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

16- Contact

16.1. If you have any questions about these terms or the Acceptable Use Policy, please contact us by hello@tablevibe.co.

17- Governing law and jurisdiction

17.1. These terms are governed by and shall be construed in accordance with the laws of the Republic of Singapore.
17.2. The courts of the Republic of Singapore shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.

18- Acceptable Use Policy

18.1. As part of the terms of use, you agree not to misuse the Platform or help anyone else to do so. You agree not to do any of the following in connection with the Platform:
1. use our Platform for unlawful or unauthorised purposes;
2. re-sell or attempt to benefit in a commercial fashion from any data, content or information available on the Platform;
3. probe, scan, or test the vulnerability of any system or network;
4. breach or otherwise circumvent any security or authentication measures or service use limits;
5. access, tamper with, or use non-public areas or parts of the Platform;
6. interfere with or disrupt any user, host, or network, for example by sending a virus, trojan, worm, logic bomb, or any other material that is malicious or technologically harmful, overloading, flooding, spamming, or mail-bombing any part of the Platform, or by scripting the creation of any content in such manner as to interfere with or create an undue burden on the Platform;
7. reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Platform or any related technology that is not open source;
8. access, search, or create accounts for the Platform by any means (automated or otherwise) other than our publicly supported interfaces (for example, 'scraping' or creating accounts in bulk) or attempt to do so;
9. send unsolicited communications, promotions or advertisements, or spam;
10. forge any TCP/IP packet header or any part of the header information in any email;
11. send altered, deceptive, or false source-identifying information, including 'spoofing' or 'phishing';
12. conduct contests, or pyramid schemes, or promote or advertise products or services without appropriate authorisation;
13. abuse referrals or promotions;
14. post, publish, upload, display, distribute, or share materials that are unlawful, inappropriate, profane, pornographic, obscene, indecent, libelous, defamatory, abusive, or knowingly false, and/or that infringe intellectual property rights;
15. violate the letter or spirit of our terms of use;
16. violate applicable laws or regulations in any way; or
17. violate the privacy or infringe the rights of others.

Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and we will work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, how we are using it and how we store and secure your information.

This policy sets out:

  1. the information we collect about you when you visit our website, use our products or services, or otherwise interact with us;
  2. how we use, share, store, and secure the information; and
  3. how you may access and control the information.

In this policy, “tablevibe” or “we” refers to Tablevibe Pte. Ltd, located on 20A Tanjong Pagar Road, Singapore 088443 and “Platform” means our website at https://tablevibe.co and our software, namely Tablevibe.

In this policy, “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our products or services, that relates to an identifiable individual.

1- If applicable, we may collect the following information about you:

1.1. Restaurant feedback, account and profile information that you provide when you complete a restaurant survey or sign up for our services, for example your name, username or similar identifier, email address, telephone numbers(s) (collectively, “Account Data”);
1.2. information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”);
1.3. communication, marketing, and other preferences that you set when you set up your account or profile (collectively, “Preference Data”);
1.4. payment information, for example your payment card information or bank account details (collectively, “Financial Data”);
1.5. information about your device or connection, for example your internet protocol (IP) address, log-in data, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our products or services and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and
1.6. We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including:
1.7. our personnel, agents, advisors, consultants, and contractors in connection with our operations or services, for example our staff engaged in the fulfilment of your order, the processing of your payment, and provision of support services;
1.8. our personnel, agents, advisors, consultants, and contractors in connection with our operations or services, for example our staff engaged in the fulfilment of your order, the processing of your payment, and provision of support services;
1.9. our business partners and service providers who provide payment.
1.10. We do not collect sensitive data or special category data about you. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, or sexual orientation.

2- How we use the information we collect

2.1. We do not share your personal information other than your name with any company outside our group, unless with your express specific consent to do so.
2.2. We only use your personal information where the law allows us to. We use your personal information only where:
1. we need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;
2. it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests
3. you've given us consent to do so for a specific purpose, for example we or our restaurant partners may only send you direct marketing materials or publish your information with your permission; or
4. we need to comply with a legal or regulatory obligation.
2.3. For visitors to or users of our Platform who are located in the European Union, we have set out our legal bases for processing your information in the Legal Bases Table at the end of this policy.

3- How we share information we collect

3.1. We share information with third parties that help us operate, provide, support, improve, and market our products and services, for example third-party service providers who provide data storage and backup, infrastructure, billing, payment processing, customer support, business analytics, and other services”.
3.2. Third-party service providers have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations. We require these third-party service providers to maintain confidentiality and security of all personal information that they process on our behalf and to implement and maintain reasonable security measures to protect the confidentiality, integrity, and availability of your personal information.
3.3. We take reasonable steps to confirm that all third-party service providers that we engage process personal information in a manner that provides at least the same level of protection as is provided under this policy. Where any third-party provider is unable to satisfy our requirements, we will require them to notify us immediately and we will take reasonable steps to prevent or stop non-compliant processing.
3.4. We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services.
3.5. Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.
3.6. We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.
3.7. If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction.

4- How we store and secure the information we collect

4.1. We use data hosting service providers to host the information we collect.
4.2. We have adopted the following measures to protect the security and integrity of your personal information:
1. access to your personal information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality; and
2. our information collection, storage, and processing practices are reviewed regularly.
4.3. While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is absolutely safe and secure.
4.4. We only retain personal information for so long as it is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After such time, we will delete or anonymise your information, or if this is not possible, we will securely store your information and isolate it from further use. We periodically review the basis and appropriateness of our data retention policy.

5- Your rights

5.1. You have the right to:
1. be informed of what we do with your personal information;
2. require us to correct any inaccuracy or error in personal information we hold about you;
3. request erasure of your personal information (note, however, that we may not always be able to comply with your request of erasure for record keeping purposes, to complete transactions, or to comply with our legal obligations);
5.2. Our Platform may enable you to update certain information about yourself, for example you may change your business or personal information by updating your user profile or changing your user settings.
5.3. You may opt out of receiving marketing materials from us by using the unsubscribe link in our communications, by updating your preferences within your account on our Platform, or by contacting us. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.
5.4. As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.

6- Policy towards children

6.1. Our products and services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 16.

7- Contact us

7.1. Please contact us in the first instance if you have any questions or concerns.
7.2. By email: hello@tablevibe.co or
7.3. By post: Tablevibe Pte Ltd, 20A Tanjong Pagar Road, Singapore 088443.

Cookies Policy

Cookies are small text files that are placed on your device by a web server when you access our Platform. We use cookies to identify your access and monitor usage and web traffic on our Platform to customise and improve our products and services.

We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session).

We use the following types of cookies:

  1. Strictly necessary cookies – these are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into the secure areas of our website.
  2. Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for.
  3. Functionality cookies – these are used to recognise you when you return to our site.
  4. Targeting cookies – these cookies record your visit to our site, the pages you have visited, and the links you have followed.

You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you do so, you may not be able to access all or parts of our site.

Legal Base

Processing Purpose Type of data processed Legal Basis
To register you as a user on our PlatformAccount DataTo perform our contract with you
To enable you to use our products and servicesAccount Data, Transaction Data, Support Data, Technical Data [and User Content]To perform our contract with you
To process your paymentsAccount Data, Transaction Data, Financial DataTo perform our contract with you
To collect overdue amountsAccount Data, Transaction Data, Financial DataLegitimate interest to recover debts due to us
To notify you about changes to our products, services, or termsAccount DataTo perform our contract with you
To administer and maintain safety and security of our PlatformTechnical DataTo perform our contract with you
To study usage of our products and servicesTransaction Data, Support Data, Technical Data, Usage DataLegitimate interest to improve our Platform, products and services
To gather feedback on our products, services and featuresAccount DataLegitimate interest to improve our Platform, products and services
To provide information on products or services that may be of interest to youAccount Data, Preference DataConsent, which you may withdraw any time